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FAQ

The carrier does not appear in the Carrier list.  How can I add a new carrier to the Carrier drop down list?

You must have Maintenance privileges to add a new carrier to the Carrier drop down list. On the Maintenance Menu click Carriers.  Then click the button to  type the carrier name and click the button.
 

How can I keep track of guest package transactions for a large group coming to my hotel.

Use the Accounts feature in Guest Package System by creating an account for this group in the Maintenance Accounts screen.  Click on the button to add a new account.  Enter the name and assign an account number and click button.  Now you can post all packages and get a summary report for this account from the Reports Accounts Menu.
 

The package was delivered by a local freight company and does not have a tracking number.  How can I track this package?

Leave the tracking number field blank on the Incoming Package screen.  When you save the record, you will be prompted to create a tracking number and label.  The label will print on the designated label printer defined in the Setup Information Maintenance screen.
 

How can I ensure all packages being delivered will also be billed to the guest or group?

After obtaining a Billed Report for the day, your Night Audit staff should compare it with the Front Desk system's transactions.  The billed total should equal the total posted to the Guest Package department.  If a discrepancy exists, the missing invoices must be found and reprinted from the Guest Package System.
 

How do I reconcile my delivered and billed packages to ensure the Front Desk is posting to the guest or group folios?

Version 5.0 now has an 'Automatic Daily Reconciliation' Feature.  This feature will print out packages that have been delivered but not invoiced.  Use this report to ensure no delivered packages are left unbilled.
 

Will Guest Package System interface with our Property Management System?

At this time there is no interface for any property management system.  You must create invoices within Guest Package System, then post the charges manually at the Front Desk.