As deliveries arrive at the receiving
dock, packages are transported to the staging area where each package's
data is entered into the PackGuard. The staging area can
be the receiving dock back office, or a secure area where guest packages are
The staging area can be the receiving dock back office, or a secure area where guest packages are stored.
Various information is entered into the PackGuard's
Incoming Package Screen.
After all the pertinent fields for the package are
populated in the system, a Package ID Form may be printed and attached to the
package. The package is then placed
in the designated Bin Number Location, ready for pickup. Package ID form may be printed on a large label so that it
can be easily applied to the package or it may be printed on a standard dot
matrix or laser/desk jet printer.
With the Billing Module installed, the user may opt to bill the package at the point of entry. Doing so will produce an invoice, allowing for posting a delivery charge to the property management system.
Now the employee may print a delivery
voucher and retrieve the package, or if the employee is not in a position to leave
their post, call to retrieve the package, and deliver it to the guest.
When using the network version of PackGuard, a clerk in the Finance or Accounting office, using our unique Versatile Query Technologyâ, may retrieve a Delivery Report showing all completed transactions, and post those applicable charges to the guest room or guest group master account.
|General Procedures||Quick Maintenance||Master Account Guide|